Shipping policy

 

At Stonemore, we understand that receiving your items quickly and securely is important to you. Here's everything you need to know about our shipping process:

All orders are dispatched from our facility in California, ensuring a swift delivery process across the region.

  • Following your order placement, please allow 1-3 business days for processing prior to shipment. It is important to understand that the processing timeframe is distinct from the shipping transit time.

  • All orders are dispatched from our facility in California, ensuring a swift delivery process across the country.

 

Delivery Timeline:

We strive to deliver your orders within 2-5 business days, making sure you receive your purchases promptly.

Free Delivery Exclusions:

Due to carrier limitations, all Hawaii orders require air shipping, which falls outside our free shipping policy. 

What Is a Pre-Order?

Pre-orders allow customers to purchase an item before it is available for immediate shipment. This ensures you secure the product in advance while we prepare inventory for dispatch.

Estimated Dispatch Dates

Each pre-order product page includes an estimated dispatch window (e.g., “First or Second Week of November”). These dates are estimates only and may vary slightly due to production or shipping delays. We always aim to fulfill pre-orders as soon as stock becomes available and within the timeframe stated at checkout.

Payment and Order Confirmation

Payment is collected at the time of checkout to reserve your item. By placing a pre-order, you acknowledge that the item is not ready to ship immediately and you agree to the estimated dispatch timeframe.

Important Things to Note:

  • Accuracy of Delivery Address: It's crucial to provide a complete and correct delivery address when placing your order. Once your order is ready for shipment, we cannot modify the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by the customer, we will promptly contact you for an address correction.

  • Address Corrections: If you realize you have entered the wrong shipping address, please email us immediately with your order number and the corrected address. We will do our best to accommodate the change, provided the order hasn't been shipped yet.

  • Fraud Prevention: Orders may be delayed or canceled if they are flagged for review due to suspicion of fraud. This is a precautionary measure to ensure the security of our transactions and protect our customers.

  • Tracking Your Order: After your order has been shipped, we will send you a tracking number via email. This allows you to monitor your package's journey and estimate its arrival.

  • Shipping Fees are non-refundable: In any case you wish to return your order for a full refund, please be advised that you will be only refunded for the product price.

  • VIP Delivery Protection: Cosmetic issues, minor scratches, or minor dents that do not affect the overall functionality or usage of the product will not be covered.

By placing an order with Stonemore, you acknowledge and agree to our shipping policy. We are committed to ensuring your shopping experience is as seamless and enjoyable as possible. Should you have any questions or concerns about your order's shipping and delivery, please do not hesitate to contact us.